In short: a full refund if you ask before the third class of your course takes place. After that, we deduct the classes that have already taken place and refund the rest.
1. Our refund policy
- Full refund: you get all of your money back if you ask for a refund during the first week of the course and before the third class of your group has taken place.
- Partial refund: if you ask after the third class has taken place, we deduct the price of every class that has already taken place up to the day we receive your request, and refund the rest. This applies whether or not you attended those classes.
- Examples: if you ask after the second class and at least one day before the third class, you get a full refund. If you ask after the third class and before the fourth, we deduct three classes and refund the rest, even if you attended none of them.
- We also refund you in full if we cancel a course or class and cannot offer you a replacement (see section 3).
- Refunds are made to the original payment method through Stripe, within 2 to 3 business days of us receiving your request. Your bank may take a few extra days to show the money, and currency conversion differences may apply.
2. EU and UK consumers: right of withdrawal
If you live in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days without giving a reason.
- Recorded courses and downloadable content (digital content): if you ask for immediate access and confirm that you lose your right of withdrawal once access starts, the right of withdrawal ends when you first access the content.
- Live classes and coaching (services): if you ask us to start within the 14 days and then withdraw, we will refund you minus a proportionate amount for classes already provided. Once the service is fully provided, the right of withdrawal ends.
- To withdraw, send a clear statement to support@saratoumi.com within 14 days of purchase. We will refund you within 14 days of receiving it.
Consumers in other countries keep any statutory cancellation rights provided by their local law.
3. Live classes
- If we cancel a class, we will reschedule it, provide a recording where possible, or refund the proportional price.
- If we cancel a whole course before it starts, you get a full refund.
- If you miss a class, it is not refunded, but we will share the recording or materials where available.
4. How to request a refund
Email support@saratoumi.com or message us on WhatsApp with your name, the email used for the purchase, the course and your order number or payment proof. We reply within 5 business days.
5. Payment disputes
Please contact us before opening a dispute with your bank or payment provider, so we can resolve the issue quickly. This does not limit any rights you have under the law or your card provider’s rules.
